The Transformation Program of Sarawak Civil Service, initiated in 2010, has the Vision to transform the Civil Service to become the World Class Civil Service towards the Year 2020 with the Mission to achieve excellence in service through High Performance Team solutions.
SCS’s vision to be A World Class Civil Service is motivated by the desire to serve the Rakyat in a truly distinguished manner. Obviously, the members must never lose sight of the vision as it gives meaning and value to everything that they do.
If the understanding of the vision becomes clouded and means different things to different people, then chaos will reign as each of them will be heading in different directions. They should regularly refer back to the vision and mission so that they can move together with a shared sense of purpose, direction and priorities.
To be “World Class Civil Service” means that the members must continuously improve the standards of service delivery and adopt and use tools and processes that are used by world class institutions such as Balance Scorecard and Strategic Planning.
They must regularly benchmark themselves with leading organizations in the world and ensure that the level of service is just as good if not better than them. The members must be prepared to be audited by Auditor General and internationally bodies such as Moody’s.
Besides, they must enhance their capacity to organize international events such as the recent CAPAM Convention and compete in international arenas as was done by the KIK teams. These are all components of effort to be world class.
The State Secretary, Tan Sri Datuk Amar Haji Mohd. Morshidi Ghani, is personally optimistic that the State Civil Service will be able to meet the challenges with various initiatives and measures that the members have undertaken to increase the efficiency, for example, of the service delivery.
|Sarawak State Secretary, Tan Sri Datuk Amar Haji Mohd. Morshidi Ghani|
His optimism is based on boundless energy, enthusiastic passion, steadfast dedication and unwavering commitment that he could sense within members of the civil service in the course of his various interactions with them.
Tan Sri Datuk Amar Morshidi, is his speech during a special gathering of members of the staff of the Chief Minister’s Department, said as public servants their existence is to serve the public. Their job is a noble cause if it is done well; they can change the lives of many for the better. Through their work, they can bring reality to the hopes, dreams and aspirations of others and ensure that their lives today is better than yesterday and that their tomorrow will be better than today.
He said this is our duty and obligation to the Rakyat as enshrined in our philosophy “An Honor to Serve”. In this respect, everything that we do like creating policies, building facilities and planning for projects ultimately have impact on the well- being of people. Therefore, we must take our job very seriously. It is far too important and sacred to be dealt with in a nonchalant and dispassionate attitude.
He believed that it is a very fulfilling call to serve in the Civil Service. He is reminded of a quote by Einstein, who puts it rather well: “Only a life that lives for others is a life worthwhile.”The more we serve others, the more enriched we become - not monetarily, but in blessings.
Tan Sri Datuk Amar Morshidi said as a High Performing Organization, the State civil service must take a strategic approach and operate through clear action plans and challenging performance targets. The plans in today’s quickly evolving environment must be regularly reviewed and revised. Hence, members of the Civil Service must constantly be challenging themselves to find ways to improve what they do.
He said SCS 10-20 Action Plan is the Integral part of World Class Civil Service. It was introduced in 2012 and improvised in 2013 to give emphasis on eight sectors namely Managing Culture of Change, Managing Customer Needs, Innovation & Creativity, HR Talent Management, e-Government, Project & Program Delivery Excellence, Financial Management Transformation and Sarawak Excellent Administration of Legal Services.
The SCS 10-20 Action is aimed at expediting and leapfrogging the transformation process to achieve the objective of Perkhidmatan Awam Negeri Sarawak or PANS. In the first 12 months after the launching, a number of programs and actions under SCS 10-20 Action Plan have produced positive results
They are as follows:
- SCS Transformation Policy No.1 of 2013 by UPPQ;
- Guidelines for managing culture of Change Bil.1 Tahun 2013 by UPPQ;
- Manual Program for Mentoring by UPSM;
- A total of 60 Grade 41 officers were recruited under the New Recruitment and Selection System;
- Induction course for Grade 41 officers has also been using the New Induction Program;
- Guidelines & Log Book on 42 Hours Training & Mentoring has been developed and issued by UPSM.
- He said reduction of rate of “sick projects” must be consistent with the capability to complete NKRA Roads project exceeding the target under MIDCOM.
Tan Sri Datuk Amar Morshidi said the State Civil Service has prepared SCS online service through KIOSK, Balanced Scorecard System (e-BSC), EBPP, Talikhidmat and e-Recruitment are mobile-enabled and eLA2 extended to 10 other District Councils in the overall efforts to turn the service to become Electronic service.
He said eight State government agencies have been awarded 4-star in Auditor General Malaysia Report and 32 others get three- star in the Accountability Index (AI) for the year 2012.
Undoubtedly, KFA has given impact to the improvement of process and system in agencies of PANS. For example, a total of 462 KFA were produced until 2013. During the period, a total of 88 business licenses were improved through Business Process Reengineering under the Business Licensing Initiatives. Only 68 licenses were retained.
Tan Sri Datuk Amar Morshidi said the State Civil Service has the most number of Innovation and Creativity groups in the country. It has also introduced KIK Hybrid to combine two or more agencies in one Kumpulan KIK.
Besides, a total of 71.43% of agencies or 65 of them are being monitored, as part of the discipline of managing Culture of Change, to have implemented at least two programs based on six values of PANS.
He said the introduction of the concept of “One Government at Your Service” primarily to improve the delivery service to customers is being divided into three phases of implementation.
The first phase “Service through Kiosk” was introduced with the integration of six online services covering Pay bills Malaysia, e-Scholarship, e-Recruitment, Talikhidmat, e-Contractor and Consultant and Government Directories. The first Kiosk was launched on December 10 2013 at Plaza Merdeka.
Tan Sri Datuk Amar Morshidi said the HPT Solutions, introduced during HPT Retreat 2013 with the primary objective to achieve quick wins through the process of inter inter-agency discussion, is the manifestation of the determination of the State Civil Service to achieve excellence in Service at par with the world standard.
For example, six issues out of 12 being discussed by a group in HPT Solutions have been solved and the rest will be solved soon. The Commonwealth Association for Public Administration and Management (CAPAM) Board of Director’s Meeting, General Members Meeting and Regional Forum was successfully held from October 27 to 30, 2013.
However, he said the transformation journey ahead will be more robust and significant. It will involve, since the beginning of this year, various initiatives and programs evolving around the following areas:
- Enhancement of the current action plans undertaken by the various agencies;
- Taking stock of the existing programs and rectifying any problems of implementation;
- Creating world class knowledge workers for the Sarawak Civil Service with expertise in their professional fields and displaying a global mindset and working culture;
- Creating a new work culture that embraces the values encapsulated in SCS 10-20;
- Leveraging ICT that cuts across agencies and functions;
- Developing human resource capital that focuses on talent management and customer focus; and
- Creating a more sustainable and impactful culture of innovation and creative thinking.
Tan Sri Datuk Amar Morshidi said the future is not one of ease where members of the civil service can take it easy. It will become more demanding and challenging. The stakeholders will expect more from them. Therefore, they have to strive more and use all the resources more creatively so that they can meet their expectations. One of the most powerful resources that they can have is the shared values.
He said the six core values of the civil service must become the arsenal that directs behavior of members. The values of teamwork, kind and caring, result-oriented, integrity, professionalism and sense of ownership and urgency must consciously be cultivated to become the norm in everything that they do.
He believed when the values are practiced regularly, they will become habit and if all of them cultivate the habits, the common habits will become their culture. Once they have a strong culture, it will give them strength to weather even the worst of storms.
In this regard, he urged all Officers in the Civil Service to take seriously the various culture building activities being organized by the service. They should endeavor to acquire and internalize the values and practice them regularly.
He believed the acquisition of the values will not only contribute to professional life but enrich personal life at home and in the community. Hence, they should make the cultures to become norm among them. More importantly they should make an honest Feeling and Humility to become important values.
Personally, he believed if members of the Civil Service go down to reach out to the people with an air of authority and with the attitude that “I know what is good for you”, it is very likely that the people will stay away from them. In other words, the greatest barrier between them and the people will be if they let their EGO takes over. An English writer and philosopher, George Bernard Shaw described EGO as “Edging God Out” to imply that people with ego tend to think that they even greater than god.
Once any member of the Civil Service is guided by EGO, pride and arrogance takes over and he tends to make decisions that do not take into account interests of those affected by them. Ultimately, the decision is likely to fail and result in much frustration for the people and deplete their trust on the civil service.
Therefore, it is very important that civil servants cultivate the quality of humility and learn to be humble as part of the ‘Kind and Caring’ value so that the Rakyat can interact with them more comfortably. Once they don’t have that ego, they will become humble enough in their services.
Tan Sri Datuk Amar Morshidi related a recent study by two professors from University of Buffalo and University of Wisconsin in USA found that humble leaders are more effective and liked better. The study, covering different organizations like military, financial, services, religions all agreed that the essence of a leader’s humility involves modeling to followers on how to grow.
According to Prof Bradley Owens, one of the researcher: "Growing and learning often involves failure and can be embarrassing But leaders who can overcome their fears and broadcast their feelings as they work through the messy internal growth process will be viewed more favorably by their followers. They also will legitimize their followers' own growth journeys and will have higher-performing organizations."
The researchers found that humble leaders model how to be effectively human rather than super human and legitimize “becoming” rather than “pretending”.
He said integrity is a way of life that is molded by the basic foundation for the betterment of the people that they serve. It demands transparency, predictability and consistency whereby every decision and action that they make must be based on facts, truth, and the common good.
He said indications are that members of the Civil Service will continue to face a more challenging ahead of them as the Federal government has embarked on an austerity drive even though the demands and expectations of the public is forever increasing and becoming more complex.
He is happy that generally members of the Civil Service have been working hard. However working hard alone is not enough. They need to work smart as well as work hard. They must take time to understand the situation and come out with efficient solutions to get more done with less time and efforts.
He recalled during the race to space in the 60s and 70s between the Americans and the Russians, both the astronauts from America and the Cosmonauts from Russia faced a problem. The normal ballpoint pens could not be used in space because of the lack of gravitational force and low pressure.
The Americans formed a team of 10 scientists to work on the problem. After 1 year and spending 6 billion dollars, they developed a unique pen that worked at zero gravity and low pressure. The Russians also found a solution to this problem. They used pencils! Most of the time complicated problems have very simple solutions; it just requires us to think differently.
This function serves as a forum for members of the civil service to interact among them and at the same time share the movement in a sincere manner the movement, wishes and in my expectation of all members of the staff of
Tan Sri Datuk Amar Morshidi thanked members of the staff of the Chief Minister’s department, which is being entrusted to pioneer the agenda of the transformation of Sarawak Civil Service through the Action Plan of SCS10-20, for their pioneering spirit and selfless efforts to enable the department to achieve tremendous success over the years.
All of them deserve to be congratulated. But the most important thing is for them not only to keep up with the good work but continue to improve on their achievement in the overall efforts to make a perfect transformation process as planned for Sarawak Civil Service.
Sarawak MonitorJuly 18, 2014